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Contact details

Report a problem online

The best way to let us know about something that's broken or report an issue is through our online form below.

Fill in our online form

Contact Centre

Taking calls twenty-four hours a day, seven-days a week, our Contact Centre is the best channel for urgent matters, such as hazards with risk to life or property, urgent parking and noise control complaints, and major water leaks. This allows our staff and contractors to take immediate action.

Please note that Wellington City Council is not responsible for:

• Wellington trains and buses. Contact Metlink for general train and bus information, or Greater Wellington Regional Council for complaints or queries.
• State Highways. This includes SH1 which runs from Ngauranga Gorge to the Airport. Contact Waka Kotahi NZ Transport Agency.
• Power outages and power lines. Visit Wellington Electricity Outages.

Phone: 04 499 4444
Email: info@wcc.govt.nz

Please use New Zealand Relay Service (NZ Relay) for assistance if you're deaf, hearing-impaired, deaf-blind, or speech-impaired. We have translators available.

Council service desks

Pay a fee, complete a registration, or get information about Council services and facilities. Visit our Council service desks page for more information.

Head office

Visit our head office if you have an appointment or are attending a Council meeting.

Street address: 113 The Terrace, Wellington Central | View on Google Maps
Postal address: PO Box 2199, Wellington 6140, New Zealand

Social media

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