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Whākina he raruraru
Report a problem

Use our online Fixit form to let us know about something that's broken or report an issue, such as a missed rubbish collection or graffiti.

Report a problem (FIXiT) form

We have temporarily reduced the maximum file size for images in our Report a problem (FIXiT) form. We apologise for any inconvenience. You can always call us on 04 499 4444 to report an issue.

For urgent issues such as hazards with a risk to life or property, noise control complaints, major water leaks, and urgent parking complaints, call us on 04 499 4444 so we can take immediate action.

If you're reporting a broken street light, please visit street light outages to check if it's already been reported.

Fill in our online form

Or download our FIXiT app to report problems you discover around the city: Google Play | App Store

More about contacting Council

You can get in touch with the Council 24 hours a day, 7 days a week.

Noise control

People are entitled to make noise at a reasonable level, but you can log a complaint if it's excessive or disruptive.

Street light outages

Learn about street light outages and view our outages map before reporting a broken street light.

Smoke from fires

If you have a complaint about a smoke nuisance, we can investigate.

How to report a leak

Find out how to report a leak and where to get information about outages.