Report a problem
The best way to let us know about something that's broken or report an issue, such as a missed rubbish collection or graffiti is through our online form below.
Report a problem online
What is an official complaint?
An official complaint is sometimes known as a formal complaint. You can make an official complaint when:
- we have not done what we said we would do
- you disagree with a decision we have made
- you are unhappy with the way our staff or contractors have behaved
- we have not provided good service.
Who manages your complaint?
Official complaints are coordinated by the Official Information and Privacy team.
In the first instance, your complaint will be referred to the team you have been dealing with.
If the complaint you have raised has not resulted in an appropriate resolution or you have concerns about the way the Council has dealt with you, you can ask for a manager to look into your complaint.
How to make an official complaint
You can make a complaint through our official complaint tool.