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Te whakatakoto amuamu
Make an official complaint to Council

The Council is committed to resolving complaints you have about its policies and service delivery.

Report a problem

The best way to let us know about something that's broken or report an issue, such as a missed rubbish collection or graffiti is through our online form below.

Report a problem online

What is an official complaint?

An official complaint is sometimes known as a formal complaint. You can make an official complaint when:

  • we have not done what we said we would do
  • you disagree with a decision we have made 
  • you are unhappy with the way our staff or contractors have behaved 
  • we have not provided good service.

Who manages your complaint?

Official complaints are coordinated by the Official Information and Privacy team.

In the first instance, your complaint will be referred to the team you have been dealing with.

If the complaint you have raised has not resulted in an appropriate resolution or you have concerns about the way the Council has dealt with you, you can ask for a manager to look into your complaint.

How to make an official complaint

You can make a complaint through our official complaint tool.

Next steps

Our teams will investigate your complaint:

  • to make sure that you were treated fairly in your dealings with the Council by reviewing the circumstances around the issue or complaint
  • by working with you with the aim of reaching a resolution that reasonably satisfies all parties
  • to improve future dealings between the public and the Council by making changes when improvements are identified.

Speaking with a councillor

See how to contact the elected members who make up the Council.