Our Customer Service team provide a vital service to the community, responding to phone calls or face-to-face enquiries across a wide range of topics. You name it they discuss it – events, roading, animal welfare, rubbish, planning, rates, recreation facility timetables, biosecurity, and public gardens. Plus they answer many other questions relating to the mahi (work) the Council does for the community and our city.
The environment is dynamic – no two days are the same and our representatives get to talk to interesting people. Using technology, they look for and provide information and answers to questions and make sure customers' needs are met.
Join our fun team
When you join our Contact Centre, we provide training and ensure you have the skills, tools and resources to be successful.
The team are young, fun, and vibrant. They come from all different backgrounds, such as retail, hospitality, and customer service – most are starting their career, but some are returning to work.
While we offer flexible working, the team love coming together to work in our offices, which have stunning harbour views. And all enjoy the opportunity to take on rosters that let them work around other interests and life commitments.
Find out about the Council's employee benefits.
Build a career
We are committed to developing our people. Many of our team have used the knowledge they've gained in the customer service team as a career opportunity to get other jobs at the Council or to progress within the Contact Centre.
Check out our jobs. We recruit regularly and are always on the lookout for great people.
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